I recently set my mother up with a Gmail account. She was tentative at first but now it’s her email fixture. She is even using labels and Gmail Chat to talk with my sisters and I.
This is incredible. Google makes products that everyone can and WANTS to use. I am a programmer and I love gmail. My mom is completely non-technical and loves gmail. Talk about running the gamut in potential users.
Sometimes you have to step back in awe. Gmail is a feat of engineering.